Shipping Policy

All orders are carefully prepared and packed with care. Please allow 5-7 business days for your order to be processed before it ships.

During new releases, seasonal launches or high volume periods, process times may be slightly longer. We appreciate your patience as we create and prepare your order.

Once your order ships, you will receive a confirmation email with tracking info. Please allow up to 48 hours for tracking updates.

                  Estimated Delivery times:

                  -Standard shipping: 5-7 business days

*Please note that delivery times are estimates and may vary due to carrier delays, weather, holidays or other circumstances outside of our control.

 

Incorrect shipping addresses:

Please double check your shipping address before completing your order. Aubrey Wells Co. is not responsible for packages delivered to an incorrect address provided by customer.  If you notice an error, please contact us as soon as possible. We will do our best to help before your order ships. (hello@aubreywellsco.com)

 

Lost, Stolen or Damaged Packages:

Once an order has been marked delivered by the shipping carrier, Aubrey Wells Co. is not responsible for the lost or stolen packages. Please contact the carrier directly to file a claim.

If your order arrives damaged or there is an issue with your shipment, please contact us within 5 days of delivery and include photos so that we can assist.

If you have any questions about your order, please contact us at hello@aubreywellsco.com.